Child Care Payment Update- October 10th

October 10, 2017 at 5:19 pm

Tonight, DHS should be approving MANY of the payments to HOME and CENTER providers entered up to 10/5/17.    ALSO:  There appears to be an issue with the call in number to hear entry and approval of payments (800-804-3833).  It appears the 800# is again not giving payment information to providers. We are having staff check on this.


** Approval of payments is getting ready to return to the previous way.  Each month DHS will probably be able to approve some payments early in the first part of the month, and then will have to stop approving for a few days until the mid-month draw becomes available (around the 15th of each month). So, for this month, DHS will probably stop approving payments on October 10, 2017.  Then start approving again around October 17th or 18th.  Next week a backlog of payments will start.

**Monday 10/9/17 was a holiday.  DHS’s offices were closed, and no payments were approved,  issued, mailed or deposited into accounts on that day.  

Last date processed:

Home providers entered   10/5/17

Center providers entered   10/5/17

Providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens.  To sign up, providers need to log on to the Office of the Comptroller web site of:  Go to the Vendors section and click on, “Click Here To Access or Register For Enhanced Vendor Remittance.” Then click Register and complete the registration.  After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments

To view issued payments without  payment detail information, go to:

-On the home page, options should come up:

*Click on Vendors

* Enter provider VENDOR TIN  (SS# or FEIN)

*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

*Select the security image noted

*Click: Submit

*Click: Payment Detail

*Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

Debit Card

Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social sec

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