Child Care Payment Updates- November 10, 2015

November 10, 2015 at 7:07 pm


For CENTER providers: It appears, MOST CENTER provider payments for October services entered on November 2nd, 3rd, 4th, and some entered on November 5th will be approved by DHS on November 10th. IDHS always notes MOST on the approval of payments, because some payments get held up for individual technical issues. CENTER payments entered for months other than October, and many CENTER payments entered November 5th and later should be approved by IDHS around November 12th and 13th.  This includes CENTER payments entered as far back as October 26th.  IDHS stopped approving HOME provider payments on November 6th.  IDHS ended with approval of MOST payments entered on November 4th.  IDHS plans to resume approval of HOME provider payments around November 13th or 16th.

Providers can view the approval of their payments the day after the approval occurred at:


Click on:  Payments

Click on:  Provider Payment Inquiry

Enter:  SS# or FEIN

Click on:  Submit

CVR date is the approved date of the payment

*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

Debit Card

It appears some debit card payments are still taking a little longer than usual to get to the card.  Genearlly, payments will be on the card two working days after the payment is issued.  With the new cards, it sometimes take 2 ½ to 3 working days after the issue date to reach the card account.  Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

Entry filed under: Uncategorized.

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