Child Care Payment Update- October 23, 2015

October 23, 2015 at 3:31 pm

paymentsFor HOME providers: IDHS has been approving those payments throughout most of the week.  On October 21st, IDHS approved MOST payments for HOME providers entered up to October 19th.  After October 21st, there will be a few days when HOME provider payments don’t get approved.  IDHS always notes MOST on the approval of payments, because some payments get held up for individual technical issues.  For CENTER providers: there have still been some technical issues that continue to delay the start of approving more of those payments. At this time, IDHS plans to start approving more CENTER payments around the night of October 26th. When IDHS resumes approving CENTER payments it should start with the entry date of October 7th, and hopefully have the backlog caught up within a couple days.    

Providers can view the approval of their payments the day after the approval occurred at:

www.dhs.state.il.us

Go to tab:  FOR PROVIDERS

Click on:  Payments

Click on:  Provider Payment Inquiry

Enter:  SS# or FEIN

Click on:  Submit

CVR date is the approved date of the payment

*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

Debit Card

It appears some debit card payments are still taking a little longer than usual to get to the card.  Genearlly, payments will be on the card two working days after the payment is issued.  With the new cards, it sometimes take 2 ½ to 3 working days after the issue date to reach the card account.  Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

Entry filed under: Uncategorized.

Payment Update- October 16th Child Care Payment Update- October 30, 2015


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