Delay in Approving Paymentss – September 14, 2015

September 14, 2015 at 5:06 pm


There was a delay in being able to approve payments by DHS. DHS could not approve payments Friday night and will not be approving payments tonight. We project approvals to begin tomorrow night 9/15 and approvals should continue throughout the remainder of the week.

Providers can view the approval of their payments the day after the approval occurred at:


Click on:  Payments

Click on:  Provider Payment Inquiry

Enter:  SS# or FEIN

Click on:  Submit

CVR date is the approved date of the payment

  *Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

 Debit Card

 It appears some debit card payments are still taking a little longer than usual to get to the card.  Genearlly, payments will be on the card two working days after the payment is issued.  With the new cards, it sometimes take 2 ½ to 3 working days after the issue date to reach the card account.  Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.  

Entry filed under: Uncategorized.

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