Child Care Payment Update- August 18th ( No new center information)

August 18, 2015 at 5:51 pm



Just an update on the new debit cards.  Providers should have received the new cards at the end of June. Payments issued June 29th and later will go to the new cards.  If providers didn’t receive the new card, or payments didn’t go on the new card, they should call the card company customer service line at:  1-866-338-2944.  To reach a customer service representative, callers should not enter their card number, and then press # when instructed.  Then callers should press 4 (lost, stolen, or damaged card). After entering their social security number a customer service representative should come on the line.  Normally, funds are on the debit card two working days after the payments were issued by The Office of the Comptroller.  In this initial time frame, the payments may be in the accounts late on the second day, or could take to the third working day after the payment was issued. 


At this time  there will continue to be a variety of payments getting approved by DHS.  Payments entered  recently  for services other than July 2015, were approved up to 8/13, for all provider types.  After 8/13, only payments for home providers (not including home networks) will be able to be approved for paymentCenters and Home Network Providers will be paid for all services provided, but not until a FY ’16 budget is passed, or other measures are approved.  For home providers (not including Home Network Providers), it appears MOST payments entered on 8/13 were approved by DHS for Home Providers on 8/17.  Tonight, 8/18 DHS will be approving most payments entered in on 8/14.  For approving of payments, DHS always notes MOST because some payments can also get held up for individual technical issues or other provider specific reasons.  Funding will remain available at least for the next few days which will allow for many more payment to become approved by DHS.

Providers and staff can generally view approved payments at:

*Go to tab:  FOR PROVIDERS

*Click on:  PAYMENTS


Enter:  SS# or FEIN

Click on:  Submit

-most recent approved payment will be noted at the top of the page.  The CVR column is the approved date.


Payments are issuing again at a normal rate of  1-3 working days after being approved by DHS.

Providers can see issued payments at the Office of the Comptroller web site.  Recently The Office of the Comptroller changed their web site to view payments  providers should go to:

-On the home page, options should come up:   Home, Leslie Geissler Munger, New, VENDORS, Agencies, Services, Contact Us

*Click on Vendors  (If the options don’t come up, click on white box with three blue lines on right side)

*Then provider enters their VENDOR  TIN  (SS# or FEIN)

*Next enter their:  VENDOR NAME   (name as state pays them.  Business need to use the legal name  as Comptroller has them listed)

**Click Submit

Entry filed under: Uncategorized.

CCRR- Short Term Phone Outage- August 17th Child Care Payment Update- Federal Monies Now Available


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