Child Care Payment update- July 22, 2015

July 22, 2015 at 5:45 pm


Just an update on the new debit cards.  Providers should have received the new cards at the end of June. Payments issued June 29th and later will go to the new cards.  If providers didn’t receive the new card, or payments didn’t go on the new card, they should call the card company customer service line at:  1-866-338-2944.  For the first 15-20 days of July, payments issued to the new cards may take an extra couple days actually getting to the card. Normally, funds are on the debit card two working days after the payments were issued by The Office of the Comptroller.  In this initial time frame, it is taking up to four or five working days for the funds to get to the card.  


The normal mid-month funding for DHS started to approve more payments on 7/17.  On 7/17, DHS approved MOST payments entered up to 7/7 and maybe even some payments entered up to 7/9.  However, there was a technical issue that is still causing  a delay on the approval of most other payments waiting approval. We were informed earlier this week that the problems with further approvals should be fixed and approvals would begin again tonight.  Unfortunately, the fix to the problem took longer than anticipated, and approvals should now start to approve on Friday night 7/24, and Monday night 7/27. The entry date order of payments being approved may get out of order because of the technical issue.  Staff can confirm which payments were approved by checking HSCCMS F11, or looking for approved payments on the DHS web site. Once approval begin again,  DHS should continue to approve payments in the backlog throughout next week.  For approving of payments DHS always notes MOST because some payments can also get held up for individual technical issues or other provider specific issues.

Providers and staff can generally view approved payments at:

**For payments approved in July, adjust  the Payment Inquiry Select Criteria from 2016 to 2015.**

*Go to tab:  FOR PROVIDERS

*Click on:  PAYMENTS


Enter:  SS# or FEIN

Click on:  Submit

-most recent approved payment will be noted at the top of the page.  The CVR column is the approved date.


DHS had another problem with computer tapes going to The Office of the Comptroller.  This time the payments that have not issued yet were those approved by DHS on 7/17.  DHS is hopeful to have the issue fixed today, and those payment SHOULD be issued on 7/23 or 7/24. It appears payments approved on 7/20 were issued last night, 7/21.  Payments should be back on normal schedule  next week, with payments issued 1-3 working days after being approved by DHS.

Providers can see issued payments at:

*Go to Financial Inquiries (tab at top of the page)

*click on Vendor Payments

* Enter SS# or FEIN (click OK)

*For the next two pages click on Gray Boxes at bottom  (Payments and Find Warrants) **To see payments issued in July 2015, do not changed the fiscal year.  Leave the fiscal year at 16.**

Most recent payment will be listed at top of the page.

Entry filed under: Uncategorized.

Payment Processing Update 7/15; More payments will approve ; Some Payments STILL Not Issued Yet; New Debit Card May Cause Some Delays Urgent Update About Child Care Payments for July- Home Payments Will Be Processed/Centers will Not Receive Payments Until Budget is Passed/ Pay Will be Retroactive


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