Update on New Debit Cards

July 9, 2015 at 6:18 pm


 Just an update on the new debit cards.  Providers should have received the new cards at the end of June. Payments issued June 29th and later will go to the new cards.  If providers didn’t receive the new card, or payments didn’t go on the new card, they should call the card company customer service line at:  1-866-338-2944.  For the first 15-20 days of July, payments issued to the new cards may take an extra couple days actually getting to the card. Normally, funds are on the debit card two working days after the payments were issued by The Office of the Comptroller.  In this initial time frame, it is taking up to four or five working days for the funds to get to the card.  If it has only been two working days since the payment was issued, we know it is hard, but please wait a couple more days. The card company has assured us this extra delay should be ending around 7/16/15. 

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