Child Care 800 line still not working correctly- Update on Payments June 30th

June 30, 2015 at 3:35 pm

**At his time  1-800-804-3833 is still having technical difficulties.  Staff are hopeful the problem will be fixed soon.**


On 6/29, DHS approved MOST of the payments entered on 6/25.  For tonight, 6/30, DHS should approve MOST of the payments entered on 6/26.  MOST payments  entered on 6/29 and 6/30 should be approved by around 7/2.   DHS always notes MOST on the approval of payments because some payments get held up for individual technical issues or other provider specific issues.  Funds will remain available to approve MOST payments entered in June within 2-3 working days after entry. .

**For processing of payments in July.

**At this point funding should be available, and we should have a fairly normal processing time schedule during July.  We expect to be able to approve SOME (not all) payments entered on 7/1 around 7/7.  Otherwise, as normal, MOST payments should start to be approved around July 15th or 16th.   If changes occur, we will update.**

Providers can generally view approved payments at:

*Go to tab:  FOR PROVIDERS

*Click on:  PAYMENTS


Enter:  SS# or FEIN

Click on:  Submit

-most recent approved payment will be noted at the top of the page.  The CVR column is the approved date.


Currently, payments approved by DHS on 6/26  are scheduled to be  issued by The Office of the Comptroller on 6/30.  As always, payments will continue to be issued 1-3 working days after being approved by DHS.

  • Reminder on the issue process:Generally, payments are issued 1-3 working days after the payments are approved by DHS.  Payments are issued at night.  Paper checks are mailed the working day following the issue date of the payment.  Payments issued as direct deposit and debit card should be in accounts two working days from the issue date of the payment.  Weekends and holidays are not working days.  (example:  payment issued on a Thursday is mailed on Friday.  Direct deposit and debit card payments issued on Thursday, are in accounts on Monday. Add an extra day for a holiday). 

Entry filed under: Uncategorized.

Changes to Child Care Assistance Program Slated to Begin July 1, 2015 Child Care Program Changes- Effective July 1, 2015


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