Child Care Payment Updates- July 2nd, 2014
*DHS now has a phone number that gives payment updates. Callers can use: (217) 524-9041 to hear updates.
IVR – Phone Entry System
**For providers that can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem. There are still some isolated problems that didn’t allow entry of a child, those will have to be addressed through entry by the CCR&R.
There continues to be some issues with union deductions still being too high for some providers. DHS is reviewing the deductions, and for those providers with too large a deduction on past payments, a reimbursement will be made by a much lesser union deduction being taken out of payments that start to get approved in mid-June and later, until the amount owed is met.
Issued and Approved Payments:
MOST of the payments entered up to 6/30 should be approved by DHS on 7/2. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments.
Family Child Care Providers can generally hear about entered and approved payments on 800-804-3833 one or two working days after the entry or approval. However, it appears many callers still are not receiving information, or some of the information via 800-804-3833 has been wrong. IDHS staff are checking into the issue, and hopefully soon the number will be working again properly. To receive information on payments, providers may have to wait after a payment is approved, and use the following web site to see approval information:
*Go to tab: FOR PROVIDERS
*Click on: PAYMENTS
*Click on: PROVIDER PAYMENT INQUIRY
Enter: SS# or FEIN
Click on: Submit
-most recent approved payment will be noted at the top of the page. The CVR column is the approved date.
** It appears some payments approved by DHS on 6/27 were issued by The Office of the Comptroller on Tuesday night 7/1. With some funding still available more approved payments should become issued for the next few days.
Some of the issued payments are not listed on 800-804-3833. Staff can see issued payments in The Office of the Comptroller System. Providers can always see if payment has been issued by going to The Office of the Comptroller web site of:
*Go to Financial Inquiries (tab at top of the page)
*click on Vendor Payments
* Enter SS# or FEIN (click OK)
*For the next two pages click on Gray Boxes at bottom (Payments and Find Warrants)
Most recent payment will be listed at top of the page.
**Issued paper checks are mailed the working day after being issued. Issued direct deposit and debit card payments are usually in accounts two working days after issue. Weekends and holidays are not working days.
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