May 28, 2014 at 3:35 pm


**DHS now has a phone number that gives payment updates.  Callers can use:  (217) 524-9041  to hear updates.    


 IVR –  Phone Entry System


 **For providers that can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem.  There are still some isolated problems that didn’t allow entry of a child, those will have to be addressed through entry by the CCR&R.


 **A few providers have contacted IDHS because  IVR system is not recognizing their Social Security Number or FEIN.  For those,  DHS Child Care needs the providers social security number or FEIN to have their number manually fixed. Contact  CCR&R staff to assist you with this.  The numbers  will generally be fixed quickly, and provider should be able to enter their payments within the next few days.      


 **Some payments issued in March, April, and May had amounts that did not calculate correctly (Providers were not paid full expected amount).  DHS is aware of this issue and is  identifying what providers were effected.   A reimbursement plan is in place , and a notice was mailed to providers recently. The letter  that was mailed can be viewed at:  For those payments that had incorrect co-pay deduction, DHS has started to add the amount owed to the first payment entered after May 1 to the case(s) effected.   Providers will be able to see the amount added on          


 Issued and Approved Payments:


 ** The monthly funding is now available.  SOME payments with an entry date up to 5/22, and some payments entered on 5/23 should be approved by DHS on Wednesday night 5/28.  Some payments require extra technical work to process which causes delays on the approval of those payments.  With funding now available, we should see many more payments become approved throughout the remainder of the month. Providers can generally hear about approved payments on 800-804-3833 one or two working days after the approval. However,  many recent approvals are not noted on PF11 Payment Inquiry Screen, or 800-804-3833.   Providers can also use the following web site to see approval information:


 *Go to tab:  FOR PROVIDERS


*Click on:  PAYMENTS




Enter:  SS# or FEIN


Click on:  Submit


-most recent approved payment will be noted at the top of the page.  The CVR column is the approved date.        


 ** MANY payments that were approved by DHS on 5/23, were issued by The Office of the Comptroller on Tuesday night, 5/27.   As funding continues, payments will continue to be issued throughout the remainder of the month.      


 Some of the issued payments  are not listed on 800-804-3833.   Providers can always see if payment has been issued by going to The Office of the Comptroller web site of:


 *Go to Financial Inquiries (tab at top of the page)


*click on Vendor Payments


* Enter SS# or FEIN (click OK)


*For the next two pages click on Gray Boxes at bottom  (Payments and Find Warrants)


Most recent payment will be listed at top of the page. 


 **Issued paper checks are mailed the working day after being issued.  Issued direct deposit and debit card payments are usually in accounts two working days after  issue.  Weekends and holidays are not working days.






Entry filed under: Uncategorized.

Child Care Payment Update- April 17, 2014 Payment Update June 3, 2014


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