Child Care Payment Update- April 17, 2014
**DHS now has a phone number that gives payment updates. Callers can use: (217) 524-9041 to hear updates.
****DELAY ON SOME PAYMENT IS FIXED
**** IT appears MOST of the problem payments entered in February,March, and early April that were held up because of technical issues, have been fixed. We should see MOST of these problem paymentsbecome approved tonight (4/17). There may still be a very small portion of these problem payments that still need additional work to approve. To confirm approval of payments, providers can always go to: www.dhs.state.il.us to view approved payments. The CVR date is the approval date.After these payments approve, they should be issued by The Office of the Comptroller in 1-3 working days.****
**A few payments issued earlier in April were paid with a smaller amount than what was entered. Our programmers are currently researching the problem, and we should have more information on this soon.
IVR – Phone Entry System
**For providers that can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem. There appear to be some isolated problems that didn’t allow entry of a child, those will have to be addressed through entry by the CCR&R.
**Some payments issued in March had amounts that did not calculate correctly (Providers were not paid full expected amount). DHS is aware of this issue and is identifying what providers were effected. A reimbursement plan is in place , and a notice was mailed to providers last week. The letter that was mailed can be viewed at: www.dhs.state.il.us.
Issued and Approved Payments:
** SOME morepayments with an entry date up to at least 4/8 were approved by DHS on Wednesday 4/16. On Thursday 4/17 it appears MANY payments with entry dates of at least 4/11 should be approved. Funding should continue through the remainder of the month, so many more payments will become approved in the next few days. Providers can generally hear about approved payments on 800-804-3833 one or two working days after the approval. Providers also use the following web site to see approval information:
*Go to tab: FOR PROVIDERS
*Click on: PAYMENTS
*Click on: PROVIDER PAYMENT INQUIRY
Enter: SS# or FEIN
Click on: Submit
-most recent approved payment will be noted at the top of the page. The CVR column is the approved date.
**It appears most payments approved by DHS on 4/15 were issued at The Office of the Comptroller on Wednesday night 4/16. With funding for the month in place, we should see more payment become issued later this week, and into next week.
Some of the issued payments are not listed on 800-804-3833. Staff Providers can always see if payment has been issued by going to The Office of the Comptroller web site of:
*Go to Financial Inquiries (tab at top of the page)
*click on Vendor Payments
* Enter SS# or FEIN (click OK)
*For the next two pages click on Gray Boxes at bottom (Payments and Find Warrants)
Most recent payment will be listed at top of the page.
**Issued paper checks are mailed the working day after being issued. Issued direct deposit and debit card payments are usually in accounts two working days after issue. Weekends and holidays are not working days.
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