Child Care Payment Update- April 1, 2014
DHS now has a phone number that gives payment updates. Callers can use: (217) 524-9041 to hear updates.
****DELAY ON SOME PAYMENTS BEING APPROVED (Important)
** There are still payments with entry dates from February and March that have not been approved by DHS due to technical issues that require special processing. Procedures to fix the technical issues are being put in place to process these payments. DHS may be able to approve many of these payments late this week, but there are still some issues to work out before that can be confirmed. Watch for more updates on this in the next couple days.
IVR – Phone Entry System
**For providers that can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem. There appear to be some isolated problems that didn’t allow entry of a child, those will have to be addressed through entry by the CCR&R.
**Some approved payments have amounts that did not calculate correctly (Providerswere not paid full expected amount). DHS is aware of this issue and is identifying why the problems are occurring. A reimbursement plan is being put into place , and a notice should be mailed to providers this week.
Issue and Approved Payments:
** It appears SOME payments with entry dates up to 3/28 should be approved by DHS on Tuesday April 1st. Those payments should be issued by The Office of the Comptroller within 1-3 working days. Providers can generally hear about approved payments on 800-804-3833 one or two working days after the approval. Providers can also use the following web site to see approval information:
*Go to tab: FOR PROVIDERS
*Click on: PAYMENTS
*Click on: PROVIDER PAYMENT INQUIRY
Enter: SS# or FEIN
Click on: Submit
-most recent approved payment will be noted at the top of the page. The CVR column is the approved date.
**It appears most payments approved by DHS at least up to 3/27 were issued at The Office of the Comptroller on Monday 3/31.
Approved and issued information should be listed on 800-804-3833, however a couple days still do not list information on the 800. Providers can always see if payment has been issued by going to The Office of the Comptroller web site of:
*Go to Financial Inquiries (tab at top of the page)
*click on Vendor Payments
* Enter SS# or FEIN (click OK)
*For the next two pages click on Gray Boxes at bottom (Payments and Find Warrants)
Most recent payment will be listed at top of the page.
**Issued paper checks are mailed the working day after being issued. Issued direct deposit and debit card payments are usually in accounts two working days after issue. Weekends and holidays are not working days.
Remember- providers should always plan that it will take three weeks from date of entry for payment.
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