Child Care Payment Update- March 10, 2014

March 10, 2014 at 5:13 pm

Did you know, DHS now has a phone number that gives payment updates.  Callers can use:  (217) 524-9041  to hear updates.   

    IVR –  Phone Entry System

 For providers that can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem.  There appear to be some isolated problems that didn’t allow entry of a child, those will have to  be addressed through entry by the CCR&R.  It appears ALL IVR payments entered on 3/1, 3/2, and 3/3 have an official entry date of 3/4. 

 Some payments approved 3/5, through the IVR phone system have amounts that did not calculate correctly.  DHS is aware of this issue and we are working to identify why the problems are occurring and develop a reimbursement process soon.     

 Issue and Approved Payments:

 ** A large number of payments with entry dates of 3/3 and 3/4 should become approved by DHS early this week.  After those payments become approved, the payments generally will be issued by The Office of the Comptroller within 1-3 working days.  Providers can generally hear about approved payments on 800-804-3833 one or two working days after the approval.  Providers can also use the following web site to see approval information:

 *Go to tab:  FOR PROVIDERS

*Click on:  PAYMENTS


Enter:  SS# or FEIN

Click on:  Submit

-most recent approved payment will be noted at the top of the page.  The CVR column is the approved date.       

 **It appears some  payments approved on 3/5  were issued at The Office of the Comptroller on 3/7.   This should include MANY payments with entry dates up to 3/3.  There are still payments with earlier entry dates that have not been approved by DHS because of some technical issues.  We are hopeful those will be approved by DHS soon.  Approved and issued information should be listed on 800-804-3833, however a couple days still do not list information on the 800.  For those, providers can see if payment has been issued by going to The Office of the Comptroller web site of:

 *Go to Financial Inquiries (tab at top of the page)

*click on Vendor Payments

* Enter SS# or FEIN (click OK)

*For the next two pages click on Gray Boxes at bottom  (Payments and Find Warrants)

Most recent payment will be listed at top of the page. 

 **Issued paper checks are mailed the working day after being issued.  Issued direct deposit and debit card payments are usually in accounts two working days after  issue.  Weekends and holidays are not working days.


Entry filed under: Uncategorized.

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