Child Care Payment Updates-January 29, 2014

January 29, 2014 at 2:59 pm

Info on Payments Not Issued/Not approved   

**Many technical issues have been corrected, which has allowed for many more payments to be entered into the system in the last couple days, and many more payments should be able to enter in the upcoming days.  As payments are entered, they should become approved by DHS in about 2-3 working days, and then issued by The Office of the Comptroller one or two working days after approval.  A fairly large number of payments were entered into the system on Monday and Tuesday.  As of today, those payments have not been approved by DHS yet, but we are hopeful they will be approved tomorrow (Thursday) night.  If payments get approved on Thursday night, they would PROBABLY be issued this Friday night or Monday night by The Office of the Comptroller.  

 ***Funding is available to approve payments and should remain available for a while.

 INFO on  RECENT Payments  issued (most recent noted first):

 *It appears The Office of the Comptroller issued Tuesday night 1/28  payments  that were approved Monday night by DHS.  Those payments should include MANY of  the remaining  payments entered on 1/8 not already approved, MOST payments entered on  1/9, and a small number of payments entered around 1/21.  

 ***It appears that the payments that were approved on Wednesday 1/22 were issued by The Office of the Comptroller on Thursday night.  Those payments would have been mailed on Friday, or if paid through debit card or direct deposit  in their account on Monday.  Those should include entry dates of 1/2, 1/3, and many from 1/6.  

 ***Thursday night (1/23) DHS approved  the following payments:  remainder of 1/6 entry, 1/7, and most entered on 1/8.  Those payments appear to have been issued Friday (1/24) by The Office of the Comptroller.  Payments  issued on Friday night would have been mailed on Monday, or in direct deposit or debit card accounts on Tuesday (1/28).

**Reminder on the payment process:  payment gets entered into the system, if funding is available the payment is then approved/vouchered by DHS in about 2-3 working days after entry   .  Generally, 1-3 working days after the payment is approved/vouchered it will be issued by The Office of the Comptroller.  Providers can follow issued payments at The Office of the  Comptroller web site of: (financial inquiries, vendor payments,).   Payments are issued at night, if a provider is paid via paper check it will go in the mail the next working day.  If a provider is paid through direct deposit or debit card, it will be in the account two working days after the issue date.  (weekends and holidays are not working days ).

 **Currently the telephone billing system (IVR), is still down along with payment inquiry line of:   800-804-3833.  Providers cannot enter payments over the billing line, and many callers are not getting information on entered payments.  Staff are working to fix the issues.  Providers waiting to enter payments over the IVR do have the option of submitting their certificate to their CCR&R for entry. To view approved payments, staff and providers can use the following web site:

 Go to:  

 Go to tab:  FOR PROVIDERS

Click on:  Payments

Click on:  Provider Payment Inquiry (The first Highlighted line on the page)

Enter: SS#/FEIN

Click on:  Submit


Entry filed under: Uncategorized.

Child Care Payment Update- January 25th Office Closing at Noon- February 4th


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