Child Care Payment Update January 22, 2014

January 22, 2014 at 7:14 pm

Recent system issues have been corrected. DHS should start to approve payments tonight Wednesday 1/22. The approvals tonight should start with the remaining payments entered on 1/2 not already approved, and payments entered on 1/3, and MOST entered on 1/6. *We are hopeful that approvals will continue on Thursday night with payments entered on 1/6 not approved on Wednesday, and payments entered on 1/7, 1/8, and maybe 1/9 becoming approved by DHS. *Approval process should be fine to continue approving payments at least throughout next week. **Currently the telephone billing system (IVR), is down along with payment inquiry line of: 800-804-3833. Providers cannot enter payments over the billing line, and many callers are not getting information on entered payments. Staff are working to fix the issues.

Payments Issued at Comptroller Office: **Reminder on the payment process: payment gets entered into the system, when funding is available for the payment, the payment is approved/vouchered. Generally, 1-3 working days after the payment is approved/vouchered it will be issued by The Office of the Comptroller. Providers can follow issued payments at The Office of the Comptroller web site of: (financial inquiries, vendor payments,). Payments are issued at night, if a provider is paid via paper check it will go in the mail the next working day. If a provider is paid through direct deposit or debit card, it will be in the account two working days after the issue date. (weekends and holidays are not working days ).

Entry filed under: Uncategorized.

Child Care Payment Update January 15, 2014 Payment Update: January 24, 2014


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