CCRR Systems Still Down- Processing Times Will Be Delayed

January 12, 2012 at 5:49 pm

Good News- CCR&R’s move to its new facility is almost complete.  This week, the Child Care Assistance program staff moved to the new office space at 607 S Greenbrier in Carterville.

Unfortunately, despite a team of IT experts working round the clock, the Assistance Program computer system is still not up and running.This means that CCR&R cannot process paperwork or check any screens to check on the status of your case/ payments.  All certificates received to date have been entered and we are working with another CCR&R to enter any new certificates received. A BIG THANK YOU TO TRANAE BROCKHOUSE AND THE PROJECT CHILD STAFF AT REND LAKE COLLEGE FOR THEIR ASSISTANCE.

Once the system is back up and running it will take staff some time to catch up. Families and providers should expect to wait the entire 10 day business days before hearing any information about a case.

We understand this is terrible inconvenience for everyone. We are hopeful that this situation will be remedied very soon and things will be back to normal. Thank you all for your patience !

Entry filed under: Uncategorized.

IDHS Payment Update-January 12, 2012 CCR&R Closed for Martin Luther King Holiday


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