Child Care Payment Update- December 13th

 

***Providers and clients can hear the status of their payments on 800-804-3833.  

Payment Updates:

*Payments scheduled to approve tonight, 12/13/17:  Most of the remaining payments entered on 12/6/17 and 12/7/17, and a SMALL portion of payments entered on 12/8/17. 

*More payments will be approved Friday night 12/15/17, and approvals are planned for most days next week.

**Reminder:  payments are USUALLY issued 1-3 working days (no weekends) after a payment is approved by DHS.          

**Payments are issued at night.  Paper checks go in the mail the next working day (weekends and holidays are not working days) .  Direct Deposit and Debit Card payments are in account two working days after being issued. 

 

Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.

To sign up for the enhanced screens, providers go to:

www.ioc.state.il.us

-On the home page, click on  VENDORS

-On next page, click on the highlighted phrase:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

-Next Click on the red “Register” box

-Complete the registration page

-Within 24 hours, an e-mail should be sent which with give instructions on creating a password to view the detail of the payments.

*- When password has been created, Provider goes back into:  www.ioc.state.il.us

*-Click on Vendors

*-Click on:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

*-Enter User ID

*-Enter Password

*-Click:  Login

*-Next page click:  Payments

*- Next page click:  Find Warrants  –  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.

*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s

*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)

To view issued payments without  payment detail information, providers go to:

www.ioc.state.il.us

-On the home page, options should come up:

*Click on Vendors

* Enter provider VENDOR TIN  (SS# or FEIN)

*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

*Select the security image noted

*Click: Submit

*Click: Payment Detail

*Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

Debit Card

Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

December 13, 2017 at 5:07 pm

Child Care Payment Update- December 8th.

 

***It appears most of the technical issues with some payments entered on 12/1/17 and 12/4/17 has been fixed. Payments should  now be showing, and the payment statuses can be heard on 800-804-3833.  

Payment Updates:

Approval of payments:  Tonight , 12/8/17 DHS is scheduled to approve MOST of the remaining payments entered on 12/4/17, 12/5/17 and SOME payments entered on 12/6/17.  DHS does have funding in place, and plans to approve payments most days throughout December.   DHS always notes MOST on the approval of payments, because some payments will have individual technical issues that require manual processing.

Payment Updates:

Reminder:  You can call the DHS Child Care Update line of:  (217) 524-9041.  That phone number is updated  periodically with messages about payment processing, and provides resources  you can use to track your payments.

*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date. 

**Payments are issued at night.  Paper checks go in the mail the next working day (weekends and holidays are not working days) .  Direct Deposit and Debit Card payments are in account two working days after being issued. 

Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.

To sign up for the enhanced screens, providers go to:

www.ioc.state.il.us

-On the home page, click on  VENDORS

-On next page, click on the highlighted phrase:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

-Next Click on the red “Register” box

-Complete the registration page

-Within 24 hours, an e-mail should be sent which with give instructions on creating a password to view the detail of the payments.

*- When password has been created, Provider goes back into:  www.ioc.state.il.us

*-Click on Vendors

*-Click on:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

*-Enter User ID

*-Enter Password

*-Click:  Login

*-Next page click:  Payments

*- Next page click:  Find Warrants  –  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.

*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s

*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)

 

To view issued payments without  payment detail information, providers go to:

www.ioc.state.il.us

 

-On the home page, options should come up:

*Click on Vendors

* Enter provider VENDOR TIN  (SS# or FEIN)

*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

*Select the security image noted

*Click: Submit

*Click: Payment Detail

*Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

 

Debit Card

 

Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

 

December 8, 2017 at 8:21 pm

Important Child Care Payment Update- Dec 4th

***Payments entered over the phone on 12/1/17, by providers using the IVR system have not been picked up into DHS HSCCMS system.  That also means those providers cannot hear their entry, and the system still allows them to put the payment in the phone system.  If providers successfully got their entries in on Friday, 12/1/17, they do not have to continue to enter the payments.  DHS programming staff are looking into this ,and are hopeful those payments will be officially picked up into the DHS system soon.  We will update you as soon as we have new information.           
 
When we mention the dates of payments being approved, we are indicating MOST payments on those days because every day we have a few payments that get held up for individual technical issues that require manually fixes to allow the approval to take place. On Monday 12/4/17, DHS plans to approve MOST of the Home and Center Provider payments entered  up to and on 11/30/17.   Also, DHS does have funding in place and plans to approve payments most days throughout December.
 
*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date. 
**Payments are issued at night.  Paper checks go in the mail the next working day (weekends and holidays are not working days) .  Direct Deposit and Debit Card payments are in account two working days after being issued. 
 
  Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.
To sign up for the enhanced screens, providers go to:
www.ioc.state.il.us
-On the home page, click on  VENDORS
-On next page, click on the highlighted phrase:  “Click Here To Access or Register For Enhanced Vendor Remittance.”
-Next Click on the red “Register” box
-Complete the registration page
-Within 24 hours, an e-mail should be sent which with give instructions on creating a password to view the detail of the payments.
*- When password has been created, Provider goes back into:  www.ioc.state.il.us

December 4, 2017 at 4:21 pm

Child Care Payment Update- November 27th

On Monday 11/27/17, DHS plans to approve MOST of the Home and Center Provider payments entered  up to and on 11/21/17.

When  they mention the dates of payments being approved,  they are indicating MOST payments on those days because every day there are a few payments that get held up for individual technical issues that require manually fixes to allow the approval to take place.

Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.  It appears most payments approved by DHS on 11/21/17 issued 11/22/17.

***Payments are issued at night.  Paper checks go in the mail the next working day (weekends and holidays are not working days) .  Direct Deposit and Debit Card payments are in account two working days after being issued.   NOTE:  Thursday and Friday were holidays.   Payment issued on 11/21/17 will be mailed on 11/22/17.  Direct Deposit and Debit Card payments issued on 11/21/17 will be in accounts on Monday 11/27/17.   Payments issued on 11/22/17 will be mailed on Monday 11/27/17 and in Direct Deposit and Debit Card accounts on Tuesday 11/28/17. 

 

*All payments that have vouchered/approved  can now be heard on 800-804-3833.

Callers  can also call the DHS Child Care Update line of:  (217) 524-9041.  That phone number is updated  periodically with messages about payment processing, and provides resources providers can use to track their payments.

Some providers checking their payments on 800-804-3833,  might hear a message indicating they can’t get information on the entry.   Some of the IVR case numbers recently changed.  Those new IVR case numbers should be showing on child care documents soon.  The new IVR case numbers will be listed on the November, 2017 certificates.      

Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.

To sign up for the enhanced screens, providers go to:

www.ioc.state.il.us

-On the home page, click on  VENDORS

-On next page, click on the highlighted phrase:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

-Next Click on the red “Register” box

-Complete the registration page

-Within 24 hours, an e-mail should be sent which with give instructions on creating a password to view the detail of the payments.

*- When password has been created, Provider goes back into:  www.ioc.state.il.us

*-Click on Vendors

*-Click on:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

*-Enter User ID

*-Enter Password

*-Click:  Login

*-Next page click:  Payments

*- Next page click:  Find Warrants  –  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.

*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s

*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)

To view issued payments without  payment detail information, providers go to:

www.ioc.state.il.us

-On the home page, options should come up:

*Click on Vendors

* Enter provider VENDOR TIN  (SS# or FEIN)

*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

*Select the security image noted

*Click: Submit

*Click: Payment Detail

*Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

Debit Card

Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

November 27, 2017 at 11:20 pm

Quality Improvement Funds (QIF) applications available now!

CCR&R at John A. Logan College has Quality Improvement Funds available now! Please note that the Quality Improvement Fund Cohort Applications that are available to programs pursuing or maintaining an ExceleRate Silver or Gold Circle of Quality are due to CCR&R no later than December 20th. QIF applications for Accreditation Assistance and Training Stipends are available now through June 4, 2018, or until funds are allocated. The application with instructions is available on the CCR&R website under the “Forms” tab or by calling a Quality Team Member at 800-548-5563. We welcome any questions!

November 27, 2017 at 8:38 pm

Child Care Payment Update- November 20th

On 11/17/17, DHS  approved MOST payments entered on 11/10/17, 11/13/17, 11/14/17, and SOME payments entered on 11/15/17.  When we mention the dates of payments being approved, we are indicating MOST payments on those days because every day we have a few payments that get held up for individual technical issues that require manually fixes to those payments to allow the approval to take place. On Monday 11/20/17, DHS plans to approve MOST of the remaining payments entered on 11/15/17, not already approved, and MOST payments entered on 11/16/17.

*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.

To sign up for the enhanced screens, providers go to:

www.ioc.state.il.us

-On the home page, click on  VENDORS

-On next page, click on the highlighted phrase:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

-Next Click on the red “Register” box

-Complete the registration page

-Within 24 hours, an e-mail should be sent which with give instructions on creating a password to view the detail of the payments.

*- When password has been created, Provider goes back into:  www.ioc.state.il.us

*-Click on Vendors

*-Click on:  “Click Here To Access or Register For Enhanced Vendor Remittance.”

*-Enter User ID

*-Enter Password

*-Click:  Login

*-Next page click:  Payments

*- Next page click:  Find Warrants  –  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.

*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s

*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)

 

To view issued payments without  payment detail information, providers go to:

www.ioc.state.il.us

-On the home page, options should come up:

*Click on Vendors

* Enter provider VENDOR TIN  (SS# or FEIN)

*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

*Select the security image noted

*Click: Submit

*Click: Payment Detail

*Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

 

Debit Card

Providers with card issues, should call the card company at: 866-338-2944.  For callers to speak with a customer service represnative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.

November 20, 2017 at 8:36 pm

Child Care Payment Update- November 16th

*Payments that approved on 11/7/17 (this includes a lot of the 11/1/17 entries), are starting to issue at The Office of the Comptroller.  There was a tape problem with those files. A lot of the payments on the problem tapes did issue last night, 11/15/17.  However, not all of them.  It appears the remaining payments that were approved by DHS on 11/7/17, that did not issue last night, are scheduled to issue tonight.  Paper checks issued last night will be mailed today and electronic payments (direct deposit and debit card) be in accounts tomorrow.  The payments issued tonight should be mailed tomorrow and in electronic accounts on Monday.    
It appears approval of payments in DHS system are resuming tonight.  Payments entered on 11/7/17 that didn’t already approve, and payments entered on 11/8/17, 11/9/17, 11/13 and at least some payments entered on 11/14/17  SHOULD be approved tonight. The payments approved tonight, SHOULD issue 1-3 working days after being approved.
*All payments that have vouchered/approved are showing on DHS HSCCMS Payment Inquiry (F11), and all payments can now be heard on 800-804-3833

November 16, 2017 at 4:36 pm

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